Shipping and Returns
How long will it take to receive my order?
Please allow us 1-2 business days (excluding weekends and major holidays) from order acceptance to ship out your order. Once shipped, it should take between 2-7 business days for standard shipping to reach you if you are within the US.
Express international takes between 2-5 business days, and Economy international delivery can take 1-3+ weeks.
We offer delivery time estimates at checkout, along with various options and rates. Please refer to the shipping details at checkout for more accurate delivery times.
How much is shipping?
US Shipping Policy
We offer free standard shipping within the United States for all orders $98 USD and over.
Expedited shipping rates are also offered, and will be calculated at checkout.
International Shipping Policy
We offer worldwide expedited shipping via Fedex or UPS (2-5 business days excluding processing time) to most countries outside of the United States. Shipping rates will be calculated and displayed at checkout.
Standard Shipping for Select Countries
For the countries below, we also offer economy international shipping (between 1 to 3+ weeks excluding processing time) at a discounted rate in addition to the expedited shipping option. If you do not see your country below, you might still have this option available. Please refer to the shipping rates displayed at checkout.
Canada, United Kingdom, Australia, Singapore, Germany, Italy, France, Japan, Hong Kong, Taiwan... and more
The carrier for this service is a combination of the US Postal Service (USPS) and your local postal service for last mile delivery.
Will I be subject to customs duties and taxes?
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Rework Gear will not be responsible for these fees, and it is the customer's responsibility to cover any such charges.
We will not be able to provide estimates of these charges due to the diverse nature of these international regulations. Finally, please note that we cannot mark orders as gifts or lower the invoice sales value.
What is your return and refunds policy?
US Returns Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a full refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To begin a return, please visit our return portal HERE.
We work with a returns platform called Redo to provide you free return shipping if you purchase it for $1.98 at checkout. Otherwise, you may still process your return through the Redo return portal, but a shipping fee will be calculated and deducted from your refund amount.
International Returns Policy
Unfortunately, we do not accept returns on purchases made outside of the United States. However, international purchases are still eligible for our warranty policy.
How long will it take to receive my refund?
You will be automatically refunded on your original payment method 2 business days after we receive your package. Please remember it can take some time (up to 10 business days) for your bank or credit card company to process and post the refund.
Where can I find my tracking number?
Once you have placed your order, an email will be sent with your tracking number.
Products
What are the care instructions for Rework bags?
All of our products must be spot cleaned only. You can take a damp towel, apply a small dab of soap and wipe clean, then leave to dry. Please do not put our products in a washer or dryer. Doing so may result in damage to the seams, fabric, and foam padding.
How do MODs attach onto the 22L Reset Pack?
Our Tech Case and Essentials Case come with 4 YKK Annex Clips with purchase. These clips will help you attach the MODs onto the 22L Reset Pack, as well as the Laptop Case. These clips are removable should you wish to take them off the MODs.
Where are our products manufactured?
All Rework Gear products are manufactured in Vietnam.
Can Rework products be found in retail stores?
Our products are currently only available online.
Warranty
What is your warranty policy?
Our aim is to make durable, lasting products that stand the test of time. We will always put our customers’ interest as the number one priority, especially after you have put in research and your hard earned dime into buying our products. That’s why we are offering a limited lifetime warranty on all our products.
What’s covered
The warranty will cover any defects in materials and workmanship of the product. Materials refer to fabric, zippers, buckles, and other hardware. Workmanship refers to seams, seam tape, and construction.
In addition, the warranty covers breakdown in the product that results in failure of function as well. Function refers to the product's ability to provide the primary utility of its feature(s). This clause can be subjective and will ultimately be at our discretion, but please keep in mind our goal is to ensure that our products are not falling short of their purpose. If you feel that the product has failed too soon with normal use, then you are probably eligible for claim under product breakdown. To help you decide, these are some examples of what is covered:
- Breakage or tearing at the seams
- Broken/faulty zippers that affect opening and closing
- Broken/faulty buckles
- Fabric or webbing breakdown that causes the product’s inability to contain items
What’s not covered
This policy does not cover the following issues/defects:
- Cosmetic blemishes, stains, wear and tear that do not affect function
- Misuse, accidents, and improper care
- Degradation due to long periods of exposure to UV and humidity
Please note that only products in an unaltered state will be covered by this policy. Ultimately, we want to provide a good user experience to our customers and be fair to you if the fault is on us. In return, we ask that our customers also be fair to us by using your best judgment on whether the issues/defects are a result of a faulty product or if it was just misuse.
How to make a claim
To request coverage through our warranty policy, please email help@reworkgear.com with your receipt/proof of purchase and pictures of the defect/issue. If a product is found to be eligible for coverage, we will repair or replace your product with a functioning item at the same or better condition at no charge. We will cover the cost of shipping within the USA, but the customer will be responsible for shipping costs if outside of the USA.
It is ultimately at our discretion to approve the warranty claim, but we will always try our best to ensure your satisfaction. If you have any questions, feel free to drop us an email at help@reworkgear.com.